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Dealers may try to sell you an auto service contract or "extended
warranty" when you buy a new or used car. A warranty
comes with a new car and is included in the original price
of the vehicle. A service contract is sold separately and
is a promise to pay for certain repairs or services. Service
contracts are usually high-profit add-ons, costing hundreds
to more than $1,000. The service contract may duplicate warranty
coverage you get from the manufacturer or dealer. Ask these
questions:
Does the dealer, the manufacturer, or an independent company
back the service contract?
What happens to your coverage if the dealer or administrator
goes out of business?
How are claims handled?
Can you choose among several service dealers or repair centers
or do you have to return to one dealer?
Is your car covered if it breaks down on a trip or if you
move out of town?
Do you need prior authorization for repair work? Common
repairs for parts like brakes and clutches generally are
not included in service contracts. Watch out for exclusions
that deny coverage for any reason and other terms that could
cost extra when repairs are made. Failure to keep up manufacturer's
recommendations for routine maintenance can void the service
contract. The contract may prohibit you from taking your
car to an independent station for routine maintenance or
performing the work yourself.
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