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Although not required by law, written warranties come with
most major purchases. When comparing written warranties, keep
the following in mind:
How long does the warranty last? Check the warranty to see
when it begins and when it expires, as well as any conditions
that may void coverage.
Who do you contact to get warranty service? It may be the
seller or the manufacturer who provides you with service.
What will the company do if the product fails? Read to see
whether the company will repair the item, replace it, or
refund your money.
What parts and repair problems are covered? Check to see
if any parts of the product or types of repair problems
are excluded from coverage. For example, some warranties
require you to pay for labor charges. Also, look for conditions
that could prove expensive or inconvenient, such as a requirement
that you ship a heavy object to a factory for service, or
that you return the item in the original carton.
Does the warranty cover "consequential damages?"
Many warranties do not cover damages caused by the product,
or your time and expense in getting the damage repaired.
For example, if your freezer breaks and the food spoils,
the company will not pay for the lost food.
Are there any conditions or limitations on the warranty?
Some warranties provide coverage only if you maintain or
use the product as directed. For example, a warranty may
cover only personal uses-as opposed to business uses-of
the product. Make sure the warranty will meet your needs.
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